1. Introduction

Gunner ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales call coaching platform ("Service"). Please read this policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, password, and billing information
• Call Recordings: Audio recordings of sales calls that you upload or sync through CRM integrations
• Team Information: Names and email addresses of team members you invite
• Communication: Messages you send to us for support or feedback

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: Browser type, operating system, IP address
• Cookies: Session cookies for authentication and preferences

2.3 Information from Third Parties

• CRM Data: Contact information and call data from integrated CRM systems
• Authentication Providers: Profile information from Google OAuth if you choose to sign in with Google

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and analyze call recordings using AI to provide grading and coaching feedback
• Generate performance analytics and reports for your team
• Process payments and manage subscriptions
• Send transactional emails (account verification, password reset, billing)
• Send product updates and marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. AI Processing of Call Recordings

Our Service uses artificial intelligence to analyze and grade sales calls. This processing includes:

• Transcription of audio recordings to text
• Analysis of conversation content, tone, and structure
• Scoring based on customizable rubrics and criteria
• Generation of coaching feedback and recommendations

You are responsible for ensuring that you have obtained all necessary consents from individuals whose calls are recorded and processed through our Service, in compliance with applicable laws.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in providing the Service (hosting, payment processing, AI processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Call recordings are retained according to your plan's storage limits. You may request deletion of your data at any time by contacting us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected].

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences
• Analyze usage patterns to improve the Service

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Support: [email protected]
Website: https://getgunner.ai